Return, Refund & Cancellation Policies

RETURN POLICY

Last updated December 09, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 15 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@almeve.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and wait for the reply message from us.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS POLICY

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

CANCELLATION POLICY

You can cancel your order within 24 hours of placing it by login into your account or send us an email at support@almeve.com

Please use below email format while sending email:

Hello Team,

I want to cancel my order containing details:

Order Number: (Order number mentioned in invoice/ email)

Order Date: (Format: DD/MM/YYYY)

 

Regards,

Full Name: (Name used while placing the order)

Mobile Number: (Mobile number used while placing the order)

QUESTIONS

If you have any questions concerning our return policy, please contact us at info@almeve.com

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